noob Platform Account Terms

When you open an account on noob, you agree to the terms that govern how we operate our platform, how you deposit and withdraw funds, and how disputes are resolved. These terms apply to all account holders accessing our sportsbook, live-dealer casino, slot games, and esports markets through our Android app or iOS browser.

We at noob set out these terms to ensure clarity about your rights and responsibilities. By creating an account, you confirm that you are of legal age in your jurisdiction, that you have read and understood these terms, and that you accept them in full. Our terms cover account opening, deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, withdrawals, bonus conditions, and dispute resolution.

This page outlines the key conditions under which we at noob provide our service. If you have questions about any term, contact our support team through the noob website.

Account Opening and Eligibility on noob

Who Can Open a noob Account

To open an account on noob, you must be of legal age in your jurisdiction and not prohibited by local law from accessing online gaming or sportsbook services. We at noob do not knowingly accept accounts from minors or from users in jurisdictions where our services are prohibited. Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law.

When you open an account, you provide your email, phone number, and a password. You also provide your full name and a valid ID scan (passport, national ID, or driver's license). We verify this information through our KYC (Know Your Customer) process. This verification protects both you and our platform by ensuring accounts match real individuals and preventing fraud.

Account Security and Two-Factor Authentication

You are responsible for keeping your noob account password confidential. We at noob use two-factor authentication (2FA) to protect your account. When you log in from a new device or location, we send a verification code to your registered phone or email. You must enter this code to complete login. This protects your account from unauthorized access.

If you suspect unauthorized access to your noob account, contact our support team immediately. We can reset your password, review your account activity, and help secure your account. Do not share your password or 2FA codes with anyone, including our staff.

Deposits and Payment Methods on noob

We at noob accept deposits through six major e-wallets and four leading Indonesian banks. E-wallet options include DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. Bank options include mobile banking, local payment, online payment, and e-wallet virtual-account transfers. When you select a payment method, we provide clear instructions for completing your deposit. Your balance updates in your noob account within moments after the payment clears.

We do not charge deposit fees. However, your payment provider (e-wallet or bank) may charge fees for transfers. Check with your provider before depositing. We at noob are not responsible for fees charged by third-party payment providers.

Withdrawals and Withdrawal Terms

When you request a withdrawal from your noob account, we return your funds to the same payment method you used to deposit. If you deposited via mobile banking, your withdrawal goes back to local payment. If you used a online payment virtual account, we transfer to your registered e-wallet account. Withdrawals are subject to standard verification windows—we confirm your identity and check your account for unusual activity before processing.

We at noob do not charge withdrawal fees. However, your payment provider may charge fees for receiving transfers. Check with your provider. Withdrawals are processed subject to verification and may take time depending on your payment provider's processing speed. We are not responsible for delays caused by third-party payment providers.

Betting and Gaming Terms on noob

When you place a bet on noob—whether on Liga 1 matches, Piala Indonesia fixtures, live casino games, or slot games—you accept the odds and terms displayed at the time of placement. Once you confirm your bet, it cannot be cancelled or modified. We at noob display all odds clearly before you place a bet, and you always know your potential payout before confirming.

Our slot games, live casino games, and sports markets operate fairly. Slot outcomes are determined by certified random-number generators. Live casino games are streamed live with professional dealers. Sports odds reflect genuine market conditions. We do not manipulate outcomes. If you believe a game or market has malfunctioned, contact our support team immediately.

Bonus Terms and Conditions

We at noob may offer bonuses or promotional offers to new or existing account holders. Any bonus offer comes with specific terms—for example, a bonus may require a minimum deposit, may be available only on certain games, or may have a playthrough requirement before withdrawal. We display all bonus terms clearly when you claim a bonus. By claiming a bonus, you agree to its terms.

We reserve the right to modify, suspend, or cancel any bonus offer at any time. If you have questions about a specific bonus, contact our support team.

Our noob Policies and Dispute Resolution

Account Suspension and Termination

We at noob reserve the right to suspend or terminate your account if we believe you have violated these terms, engaged in fraudulent activity, or used our platform in violation of local law. If we suspend your account, we will notify you and explain the reason. You may request to appeal a suspension by contacting our support team.

If your account is terminated, we will return any remaining balance to your registered payment method, subject to verification and any outstanding disputes.

Dispute Resolution and Complaints

If you believe there is an error in your noob account—for example, a missing deposit, an incorrect bet outcome, or unauthorized activity—contact our support team immediately. We at noob will investigate your complaint and respond within a reasonable timeframe. We keep records of all transactions and can review your account history to resolve disputes.

If you are not satisfied with our response, you may escalate your complaint to our management team. We will work with you to reach a fair resolution.

Data Privacy and Security on noob

We at noob keep your account data, payment information, and transaction history encrypted and accessible only to authorized staff. We do not sell your data to third parties. Our privacy policy outlines exactly how we collect, store, and handle your information. By opening an account on noob, you consent to our data practices as described in our privacy policy.

Jurisdiction and Applicable Law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access noob from a jurisdiction where our services are prohibited, you do so at your own risk, and we are not responsible for any consequences.

Changes to These Terms

We at noob may update these terms at any time. We will notify you of material changes by email or through a notice on our platform. Your continued use of noob after changes take effect constitutes acceptance of the updated terms. If you do not agree with updated terms, you may close your account.

Contact and Support

If you have questions about these terms, your noob account, or our service, contact our support team through the noob website. We are here to help clarify any aspect of our terms and to assist with account issues, payment questions, or technical problems. Our support team responds during business hours and is available to users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.